Payments & Fees

Effective January 1, 2017

$20.00 minimum payment required for credit and debit card payments. This will be for all transactions in-house, by phone, online, or through our automated payment number.

Payment Options

1. By Mail - Enclose a payment stub with your check or money order in the return envelope provided. Please allow ample time to ensure delivery before the due date.
2. Bank Draft - Pick up an authorization form at our main office . Accounts on bank draft are processed on the due date. Payment may be from a checking or savings account.
3. In-Person - Our main office is located at 207 South 13th Ave. Please bring your payment stub with you when paying in person. Our lobby hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.
4. Drive-thru Window - Located at our main office. Please bring payment stub with you. Window hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.
5. 24 Hour Payment Options
   • Payment Kiosk located inside our front door - accepts credit/debit cards, check or cash. NO MONEY ORDERS ACCEPTED AT KIOSK.
     • $10.00 minimum payment for credit/debit cards and checks
   • Online at humboldtutilities.com
     • $20.00 minimum payment
   • 1-844-757-0096
     • $20.00 minimum payment

Payment Terms

1. Late Payment Due Date - This date applies to the amount of current charges. All charges are due and payable by due date regardless of failure to receive bill. If your bill reflects a past due amount, these charges are due at receipt.
2. Partial Payments - Failure to pay entire balance each month may result in disconnection of services.
3. Late Fees - A five percent charge will be added to all balances paid after the due date. This applies to the first $250 with one percent on balances greater than $250. Failure to receive bill does not waive late fee.

Reconnection Fees

If service is disconnected due to non-payment, a reconnection fee will be required before service is restored. Call (731) 784-9212 for fee amounts and reconnect options during office hours. Pay UR Way customers can call 1-844-757-0096 and pay by credit or debit cards to be reconnected.

Returned Check Fees

Per guidelines of the Returned Check policy, a returned check fee of $20 will apply. Failure to cover check and fees within 48 hours may result in disconnection of services.

Customer Rights

Our lobby hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If you have any questions regarding you bill, call or bring the bill and any other supporting documents to our office. We will make every effort to address your questions in the shortest time possible.

For More Information

All fees are subject to change. To obtain a complete list of our fees and other related information, please visit our website at www.humboldtutilities.com or call (731) 784-9212.